Can DukaanRegister track Dual IMEI numbers for mobile phones?

Yes. DukaanRegister tracks both IMEI 1 and IMEI 2 along with serial numbers, battery health, purchase cost, warranty terms, and PTA approval status.

Does DukaanRegister support Urdu thermal receipts and barcode scanners?

Yes. It supports standard 58mm and 80mm thermal ESC/POS printers with Urdu customer notes, shop terms, and barcode/QR generation for instant scanning.

How does the automated WhatsApp Khata ledger work?

With one click, you can send professional digital receipts, payment reminders, and repair token status updates directly to your customer’s WhatsApp in Pakistan.

Can I manage multiple mobile shop branches?

Yes. Multi-branch support lets owners oversee inventory transfers, centralized profits, and cashier access across different shops in Lahore, Karachi, Rawalpindi, and across Pakistan.

Refund & Cancellation Policy

1. 14-Day Risk-Free Trial Period

We believe in complete transparency. Every new mobile shop begins with an unrestricted 14-day free trial on the Business tier. You have full access to test IMEI scanning, POS receipt printing, WhatsApp Khata reminders, and multi-branch features before making any financial commitment.

No payment is collected during the trial period. If you decide DukaanRegister is not right for your shop, you can simply let the trial expire with zero charges.

2. Annual Subscription 7-Day Money-Back Guarantee

7-Day Money-Back Guarantee on Annual PlansIf you purchase an Annual Subscription (Starter, Business, or Professional) and are unsatisfied for any technical reason, you are entitled to a full refund within 7 days of payment verification.

3. Monthly Subscriptions & Cancellations

Cancellation Anytime: You may cancel your recurring monthly subscription at any time from your Billing Dashboard (Settings → SaaS Billing).
Active Until Period Ends: When you cancel a monthly plan, your shop will remain active until the end of your current paid billing cycle. You will not be charged again.
No Partial Month Refunds: Due to continuous server hosting and cloud synchronization costs, monthly subscription fees are non-refundable once the billing month has commenced.

4. Plan Upgrades & Prorated Credits

When you upgrade to a higher tier plan (e.g., from Starter to Business or Professional), any unused days from your existing billing cycle are automatically calculated as a decimal-safe prorated credit and deducted from your new invoice total.

5. How to Request a Refund

To submit a refund request under the 7-day annual guarantee or in the case of duplicate payment error, please contact our billing team:

Email: billing@dukaanregister.pk

WhatsApp Support: +92 (300) 123-4567

Required Details: Your registered shop email, transaction reference ID, and bank slip copy.

Approved refunds are disbursed via direct SBP Raast or Meezan Bank transfer to the sender's account within 3 to 5 business days.